Refund, Cancellation & Rescheduling Policy
Effective Date: January 1, 2025
Welcome to Pics and Pixel Photography. By booking our photography services, you agree to the following refund, cancellation, rescheduling, and payment terms.
1. Photography Services
Pics and Pixel Photography provides professional photography services and digital image delivery. We do not sell, manufacture, ship, or deliver physical products. All photographs, edited images, and related deliverables are provided electronically through digital download links, online galleries, email, cloud storage, or other digital delivery methods.
2. Booking & Payment Policy
To confirm a booking, a minimum non-interest-bearing booking deposit of 20% of the total package value is required.
The remaining balance is payable upon completion of the photography session and before delivery of the final edited images, unless otherwise agreed in writing.
Bookings are not considered confirmed until the required booking deposit has been received.
3. Cancellation Policy
We understand that plans may change. If you need to cancel your booking, please notify us as soon as possible via email or phone.
Refund Terms
Cancellation 14 days or more before the scheduled session date
- Eligible for a 100% refund of all amounts paid, including the booking deposit.
Cancellation within 14 days of the scheduled session date
- A 20% cancellation fee will be deducted from the total booking value.
- Any balance paid beyond the cancellation fee will be refunded to the original payment method.
Refunds, where applicable, will be processed within a reasonable period after cancellation approval.
4. Rescheduling Policy
We offer flexibility for unavoidable schedule changes.
- Every booking includes one complimentary reschedule at no additional cost.
- Rescheduling requests are subject to photographer availability.
- Additional reschedule requests beyond the first complimentary reschedule may be subject to additional charges and availability.
5. Photographer Cancellation or Force Majeure
If Pics and Pixel Photography is unable to provide the scheduled photography services due to illness, emergency, severe weather conditions, government restrictions, or circumstances beyond our reasonable control:
- The session will be rescheduled to a mutually agreed date; or
- A full refund of all amounts paid will be issued if rescheduling is not possible.
6. Digital Deliverables & Refunds
As our services involve the creation and delivery of customized digital content:
- All photographs and edited images are delivered digitally.
- Once the photography session has been completed and final edited images have been delivered, refunds will generally not be available except where required under applicable law.
7. Contact Information
For cancellations, rescheduling requests, refunds, or general enquiries, please contact:
Pics and Pixel Photography
📧 Email: enquiry@picsandpixel.in
📞 Phone: +91 9113816843
8. Changes to This Policy
Pics and Pixel Photography reserves the right to update or modify this Refund, Cancellation & Rescheduling Policy at any time. Any changes will be effective immediately upon publication on this website.
Quick Summary
✅ 20% minimum booking deposit required to confirm a booking
✅ Remaining balance payable after the shoot and before final image delivery
✅ 100% refund for cancellations made 14 days or more before the shoot
✅ Cancellations within 14 days incur a 20% cancellation fee
✅ One free reschedule included with every booking
✅ Digital delivery only, no physical products sold or shipped
✅ Effective from January 1, 2025